Taiwan Festival - A Celebration of TW Culture in the U.K.

Please read the following FAQ in the first instance if you have any difficulties making your purchase.


How to present your tickets at the venue?

If you purchase a ticket online, you will receive a confirmation email from eventbrite, our online ticket sales merchant. This email will contain a unique barcode. This barcode is what you need to gain access to the event. You must bring a print out of this ticket or shoe on phone screen to the event.


Technical difficulties with buying tickets online?

In most cases, changing the settings on your computer will fix the problem. If the contents do not display correctly, please clear your browser's cache then try again. If it still does not work, you could also use a different browser or different computer to purchase tickets.


Refunds & exchanges?

We regret to inform you that Taiwese Food FeTe 2012 Autumn tickets are non-refundable and we are not able to offer exchanges, as per our Terms and Conditions.

What is Fast Track Ticket?

A Fast Track ticket will allow you to enter through the priority (Fast Track) queue. In those cases when the venue becomes crowded and we are required for health and safety reasons to limit entry to the venue, Fast Track ticket holders will be given priority entry over General Entry ticket holders. Fast Track ticket holders may, however, be required to queue for entry in those cases where the venue has reached capacity and we are legally obliged to restrict entry to the venue. Fast Track ticket holders will, however, be given priority entry over General Entry ticket holders, and will therefore be able to enter the venue sooner, even in the case of a Fast Track ticket holder queue forming.


Entry during busy times?

The Organiser will make every effort to ensure that entry into the event is as smooth as possible. During busy times, it may be necessary to wait to gain entry into the event, even where you have purchased advance tickets, for 30-60 minutes. It is not possible for the Organiser to refund ticket holders who have had to wait to gain entry to the event. The Organiser anticipates that the event will become particularly crowded between 12.00-14.00 , and you are therefore recommended to avoid planning to arrive at the venue during those times wherever possible.It will be possible to re-enter the venue once you have left, but where there is a queue you will be required to join the back of the queue to gain re-entry.